Politique d’expédition

Below is a professional, Shopify-ready Shipping Policy you can publish directly on your website.
It is written to suit a Canadian-based company shipping within Canada, the United States, and internationally, and is appropriate for wellness, professional, and equine technology products.

You may paste this as-is into Shopify → Settings → Policies → Shipping Policy.

Shipping Policy

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

For professional equipment, made-to-order items, or bulk orders, processing times may be longer. If this applies to your order, you will be contacted directly with an estimated shipping timeframe.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Canada: 3–7 business days

  • United States: 5–10 business days

  • International: 7–21 business days (depending on destination)

Delivery delays can occasionally occur due to customs clearance, weather conditions, or carrier disruptions beyond our control.

Shipping Carriers

We ship using reputable carriers such as:

  • Canada Post

  • UPS

  • FedEx

  • DHL (for international orders)

Carrier selection is based on destination, package size, and service availability.

International Shipping, Duties & Taxes

We ship internationally.
Please note that customs duties, import taxes, brokerage fees, and VAT (if applicable) are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.
Please allow up to 24 hours for tracking information to update.

Incorrect Address & Undeliverable Packages

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders delayed, returned, or lost due to:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Refused shipments

Additional shipping charges may apply for reshipment.

Damaged, Lost, or Missing Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged packaging and product

If your package is marked as delivered but you did not receive it, please contact us within 5 business days so we can assist in opening a carrier investigation.

Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or destination regulations.
If we are unable to ship an item to your location, you will be notified promptly.

Contact Us

For any questions regarding shipping, please contact us at:

📧 info@elkredlight.com
📍 Canada